FAQs/Policies

Yes. Your reservation includes free shuttle service to and from your cruise terminal. We have a fleet of shuttles that provide continuous service for our customers. Under normal conditions wait times are less than 20 minutes. 

Shuttle Transportation to and from the Terminal is Free!!

• Yes, the cost shown on our booking page is the total cost to you, including shuttle transportation to and from the terminals

We have a fleet of shuttles that provide continuous service for our customers. Under normal conditions wait times are less than 20 minutes.

• We are the CLOSEST off site cruise parking facility to all terminals at Port Canaveral.
• We are a 2 to 5 minute drive from Cruise Terminals 1 & 3 on the south side of the Port.
• We are a 6 to 8 minute drive from Cruise Terminals 5, 6 & 10 on the north side of the Port.
• Barring congestion in the Port (which happens when multiple ships are in port) the normal turnaround time from arrival at our facility to drop off at your terminal is 20 +/- minutes.
• See the Google Map of our facility and its proximity to the cruise terminals here.

We serve all cruise lines and ships at Port Canaveral except Disney.

• The total cost of parking at our facility depends on the length of your cruise, our current rate and which promotions we may be running at the time of your booking.
• It is very simple to check the cost of your cruise on our booking page here.
• Enter the date of your cruise and any current promo code.
• The page will show the cruises available on the day selected with the total cost of cruise parking. 
• Unlike some of our competitors, we do not charge for excess persons or excess luggage.    

Yes we do. We provide a year around discount for veterans and active duty military personnel, travel agents, and first responders. We also run special promotions from time to time based on market conditions. Please see the Discounts page on our website for more information. https://portparkingspace.com/discounts-promotions/

• To confirm availability for parking at our facility early and get the best rate, make your reservation online by clicking here.
• If you book online and prepay, you will get the best rate.
• We may accept same day arrivals, but availability is not guaranteed and rates are subject to change.

• We recommend that you arrive 30 minutes before your scheduled boarding time, but not before 9:45 am or later than 2:45 pm.
• Please do not arrive at our facility before 9:45 am on the day of your departure as our staff and shuttles will still be attending to disembarking cruise passengers.
• You may arrive no later than 2:45 pm
• If for some reason you see that you will be arriving after 2:45 pm, please call our office for assistance at (321) 353-8353

Day of Embarkation / Departure: 

• ALL PARTIES MUST CHECK IN at their cruise terminal before 3 pm.
• You should arrive at the Port Parking Space facility no earlier than 10:00am or later than 2:30 pm.
• Upon arrival, check in by presenting your reservation receipt to our friendly staff.
• Our grounds staff will assist in unloading your luggage from your vehicle.
• Park your vehicle in any available space.
• Don’t forget to lock your car and take your keys.
• Board a shuttle – as directed – for a quick ride to your cruise terminal.
• Please attempt to get off the ship as early as possible. Our shuttles will be at terminal pick up spots by 7:00 am. After 9:30 am wait times will increase as we begin bringing sailing passengers to the terminals
• Your driver will explain the post-cruise pick up procedure. 

Day of Disembarkation / Return: 

• Please plan to get off the ship as early as possible and not after 9:30 am. At 10:00 am wait times will increase as we begin bringing sailing passengers to the terminals.
• Make your way to the designated transportation pick up area in your terminal after desembarking the ship.
• Port Parking Space shuttles will arrive on a rotating schedule to take you back to the facility.
• Look for shuttles with the Port Parking Space
• Shuttles will run frequently to ensure all customers are returned to their vehicles.
• The shuttle will return your party with your luggage to our parking facility as expeditiously as possible.
• There is no need to call our office unless you are unsure of where to go or you are delayed getting off the ship. If so you can reach us at (321) 353-8353

• Yes, our brand new facility is fully ADA compliant.
• However, ADA parking is on a first come first serve basis and these spaces are in high demand.
• We cannot guarantee ADA parking to customers.

• Yes, we have 12 designated EV charging parking spaces.
• The charging spaces are on a first come first serve basis, and cannot be reserved. If you arrive earlier in the day (around 11 am), there is normally availability.
• We currently provide FREE EV charging for customers that park their electric vehicle at our facility.

• Yes. You are free to drop your party at the Terminal before arriving at our facility.
• If you have a large party or a lot of luggage, dropping them off at the cruise terminal first will simplify your experience.

• In your email confirmation, there is a link you can use to Edit or Cancel your reservation.  Please note our cancellation policy below.  
• Please call us at (321) 353-8353 or contact us and we will assist with adjusting or canceling your reservation.

• Our facility is open 7:00 am to 3:00 pm Thursday to Monday (days on which ships are in Port)
• On Tuesdays and Wednesdays our staff monitor our phones and emails, and will respond as soon as possible.
• You can call or text us at our main number 321.353.8353
• If you reach our voicemail, you can try to text us for a quicker response.
• You can email us here.

• We have a very generous and simple cancellation policy.
• Cancellations more than one (1) day prior to scheduled arrival will receive a 100% refund.
• Cancellations made the day before scheduled arrival or later will not receive a refund.
• No Shows will not receive a refund.

You can change the vehicle on your registration via the View / Edit / Cancel link at the bottom of your email reservation. Otherwise, just let us know when you arrive and we can change it upon check in.

• Yes, Our facility is fully fences, well lit with over 34 high definition security cameras. Your vehicle will be safe with us.
• There is no night time attendant.

• We recommend calling Beach Locksmith at 321.783.4118 before the date of your return and schedule a locksmith to meet you at the facility to assist in gaining access to your vehicle.

If you believe you left your bag at our facility, please send us an email with your name, phone number and description of the bag and someone will get back to you. Email us at info@portparkingspace.com. Or text us at 321.353.8353. If we have your bag, we will drop it at a UPS store so you can arrange to have it shipped back to you.

Please call us at 321.353.8353 to speak with an agent. Our hours for phone service are 9 am to 4 pm. You can text us at that number for a quicker response.

CT1 PICK UP INSTRUCTIONS: – When you exit CUSTOMS go to your RIGHT – Walk along the parking structure to columns labeled #4 and #5 – There will be a ground sign with our Port Parking Space LOGO – If there shuttle is not there, wait by the ground sign. – Please be patient; shuttle will be there soon. – After 9:30 am, please call or text the number of the sign for pick up.

CT3 PICK UP INSTRUCTIONS: When you exit CUSTOMS walk to your LEFT along the building. Cross over the road to the parking garage at the CROSS WALK. Look the the Shuttle Parking space #8 just past the stair towner of the garage. There bill be a ground sign with our Port Parking Space logo. If the shuttle is not there, wait by the ground sign. Please be patient; shuttle will be there soon. After 9:30 am call or text our number on the sign for pick up.

CT 5 PICK UP INSTRUCTIONS: When you exit customs, walk to your LEFT. Walk 150 feet to the shuttle pick up CANOPY area. There will be a ground sign with our Port Parking Space logo. If the shuttle is not there, wait near the ground sign. Please be patient; the shuttle will be there soon. After 9:30 am please call or text the number on the sign for pick up.

CT 10 PICK UP INSTRUCTIONS: When you exit customs, walk to your IMMEDIATE RIGHT along the building. Walk 200 feet to the shuttle pick up area. There will be a ground sign with our Port Parking Space logo. If the shuttle is not there, wait near the ground sign. Please be patient; the shuttle will be there soon. After 9:30 am please call or text the number on the sign for pick up.